Refund policy

Returns & Refund Policy

90-Day Return Window

You have 90 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, your item must:

Be in the same condition as received
Be unworn or unused
Include original tags and packaging
Be accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at:
support@alphalabco.com

Returns should be sent to:
2711 Centerville Road, Suite 400
Wilmington, DE 19808
United States

If your return is approved, we will provide:

A return shipping label
Step-by-step instructions for sending your item

⚠️ Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care products (e.g., beauty items)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

If you're unsure about your item, feel free to contact us.

Exchanges

To exchange an item:

Return your original item
Once approved, place a new order for the replacement

This ensures the fastest processing time.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason.

Conditions:

Item must be unused, with tags, and in original packaging
Proof of purchase is required

Refunds

Once we receive and inspect your return:

We will notify you of the approval status
If approved, your refund will be issued to your original payment method within 10 business days

⏳ Please note:
Banks or credit card providers may take additional time to process the refund.

If 15 business days have passed since approval and you haven’t received your refund, contact us at:
support@alphalabco.com